Introducing the Smart Choice Interactive Help Platform (IHP)

By August 30, 2018Updates

The right training at precisely the right time ūüėČ

Smart Choice now offers self-guided interactive on-page help tools for your system!¬†This powerful help¬†and support toolset includes a variety of resources; pop-up videos, interactive¬†walk-throughs, context-sensitive¬†support, and more. We’ve introduced the Interactive Help Platform to better serve you and your team’s needs. These strategically placed resources¬†are designed to offer help, as you need it, while actively working in your system. Here are some examples of what you will find:

Help Buttons

Interactive buttons that link to help resources, like reference articles, walk-thrus, and other useful resources.

Tool Tips

Interactive help icons that link to help resources, like reference articles, walk-thrus, and other useful resources.

Guided Walk-Thrus

Interactive help bubbles that guide you through on-screen processes and tasks.

On-Page Help Menu

The On-Page Help¬†Menu¬†is an always-on menu of help and support resources, including¬†walk-thrus, help articles and more. You can always find it anchored to the bottom-right of your browser. It’s¬†context-sensitive help, meaning it contains help resources specific to the page you are currently on. To access these resources, simply click on the “Need Help” tab and it will launch the menu.

We are certain you’ll find these new resources useful and effective in further streamlining the challenging work you do each day.¬†These elements are designed to:

  • Provide personalized, on-page tutorials to help at key¬†points of need
  • Enhance usability and your user experience
  • Streamline¬†training and re-training
  • Provide 24/7 self-help and support

We look forward to your feedback and help in expanding these resources in the future. You, our clients, have always been the most valuable resource in expanding and improving the world’s most powerful registration and school choice management platform. Thank you.