Working with parents as they navigate the application and selection process can often be difficult, especially when you as the administrator cannot see exactly what they see.
Smart Choice now offers a feature allowing administrators to easily login as the parent and assume their identity. Using the parent look up tools that your admins are familiar with, team members are able to dive right into the parent account helping the parent navigate issues or confusion they may have making parent satisfaction increase and troubleshooting time decrease!
From the USERS module, your administrators will look up the parent by name or email address. From the EDIT screen of the parent, there is the option to “Login as Parent” which takes the administrator into the specific parent view to help troubleshoot questions or challenges, make updates and more.
Any updates are changes made by an admin that is logged in as the parent is tracked in the change history as an admin change so that its simple to keep up with changes made by different users.